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The Largest Online Community for Contact Centre Professionals
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13th August 2014
During our webinar “The DNA of a successful contact centre” our audience were asked “Which channels do you regularly monitor?”
Phone Calls 98%
Email 59%
Social Media 22%
Web Chat 15%
Postal Correspondence 24%
Source: Call Centre Helper website webinar poll Sample size – 78 Date: May 2014
Here is a link to the webinar: The DNA of a successful contact centre
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
