Robots Will Never Take Over the Contact Centre – Some Think

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Written by Megan Jones

According to our poll, 16% of contact centre professionals believe that robots will never “take over their industry.

However, double this figure believe that robots will take over customer service in the next 5 years.

Poll – “When will the robots take over Customer Service?” – answers

They have already – 9%
1 Year – 0%
5 Years – 32%
10 Years+ – 43%
Never – 16%

Source: Call Centre Helper Webinar Poll – Webinar: The Latest Call Centre Trends Sample size – 91 Date: September 2015

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Robots Will Never Take Over the Contact Centre – Some Think

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