75% of Contact Centres Yearn For Improved Systems

According to our poll, three quarters of industry professionals want to implement improved systems into their contact centre to help meet the fluctuating demand.

Poll – What Would You Implement Next in Your Contact Centre? – answers

Video Chat with Customers – 16%
Card Payment security should be improved – 33%
Advisors can take calls wherever they have connection – 39%
Improved Systems to meet fluctuating demand – 75%
Multi-channel integration to improve Customer Service – 88%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Techniques to Make the Contact Centre More Powerful     Sample size – 86      Date: November 2014