Managing Dialler Data is the Most Common Outbound Dialling Problem

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According to our poll, 51% contact centres have difficulties with the management of dialler data, making it the most common outbound dialling issue.

Other problems include motivating/incentivising staff (49%), getting more sales (39%), as well as blending inbound and outbound contacts.

Poll – “What problems do you face with outbound dialling?” – answers

Ofcom rules – 18%
Managing dialler data – 51%
Blending inbound and outbound – 33%
Motivating/incentivising staff – 49%
Getting more sales – 39%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Three ways to maximise outbound dialling Sample size – 88 Date: October 2012

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Managing Dialler Data is the Most Common Outbound Dialling Problem

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