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6th January 2017
Specialist Customer Mapping Software is not yet commonly used for designing the customer journey.
Poll – “What do you use to draw your Customer Journey Maps?” – answers
Post it notes, Paper or Whiteboards – 65%
PowerPoint – 51%
Spreadsheets – 26%
Voice of the Customer Software – 16%
Specialist Customer Mapping Software – 12%
(Multiple answers were allowed during this poll, so the total does not add up to 100%.)
Source: Call Centre Helper Webinar Poll – Webinar: Designing Customer Journeys Sample size – 118 Date: October 2016
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
