26% of Contact Centres Have Updated Their IVR in the Past Month

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According to our poll, over a quarter of contact centres have reviewed and updated their IVR within the past month.

However, it was proven most common to have reviewed and updated the IVR system within the past year, as 40% of those surveyed had done.

Poll – When did you last review and update your IVR? – answers

Within the past month – 26%
Within the past year – 40%
Over a year ago – 14%
Never – 10%
Don’t know – 10%

Source: Call Centre Helper webinar: 5 Steps to Streamlining Your IVR System Sample size – 148 Date: March 2015

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

26% of Contact Centres Have Updated Their IVR in the Past Month

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