35% of Contact Centres have not Installed New CRM in the past 5 Years

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29% of contact centres have invested in a new CRM System in the last 6 months.

Poll – When did you last invest in a brand new CRM System? – answers

In the last 6 months – 29%
In the last year (I think) – 11%
Over 1 year ago – 11%
Over 2 years ago – 14%
At least 5 years ago – 35%

Source: Call Centre Helper Website Poll – Sample size – 136 Date: Jan 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

35% of Contact Centres have not Installed New CRM in the past 5 Years

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