The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
Published On: 6th Aug 2026 10:12
It is as little as 8% of contact centres that survey their advisors monthly, with annually or even less often the most selected option in our poll.
Poll – “How often do you survey employees?” – answers
Annually or less – 56%
Six monthly – 18%
Quarterly – 18%
Monthly – 8%
Source: Call Centre Helper webinar: Building Customer Feedback into the Contact Centre Sample size – 95 Date: February 2016
Reviewed by: Robyn Coppell
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
