Only 8% of Contact Centres Survey Their Employees Monthly

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It is as little as 8% of contact centres that survey their advisors monthly, with annually or even less often the most selected option in our poll.

Poll – “How often do you survey employees?” – answers

Annually or less – 56%
Six monthly – 18%
Quarterly – 18%
Monthly – 8%

Source: Call Centre Helper webinar: Building Customer Feedback into the Contact Centre Sample size – 95 Date: February 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Only 8% of Contact Centres Survey Their Employees Monthly

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