Exit Interviews are Commonplace in Contact Centres

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Written by Megan Jones

According to our poll, only 12% of contact centres never conduct exit interviews.

The majority of contact centres, 58%, conduct such interviews for every exiting member of staff.

Poll – “How often do you conduct exit interviews?” – answers

Always – 58%
Often – 10%
Occasionally – 20%
Never – 12%

Source: Call Centre Helper Webinar Poll – Webinar: Building Customer Feedback into the Contact Centre Sample size – 95 Date: February 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Exit Interviews are Commonplace in Contact Centres

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