The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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12th August 2016
According to our poll, only 14% of contact centres never struggle to get board approval when trying to improve their customer experience.
Poll – “Do you struggle to get board approval when trying to improve your contact centre or customer experience?” – answers
Always – 18%
Mostly – 21%
Sometimes – 47%
Never – 14%
Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
