Almost Half of Contact Centres Still Take Card Payments Over the Phone

301

According to our poll, taking card payments over the phone is still the most used payment system in the call centre, with 48% of contact centre still doing so.

Poll – “What payment system methods do you use?” – answers

We don’t take card payments – 34%
Agents takes card payment over the phone – 48%
Customer uses keypad but agent can’t hear tones- 11%
Transfer to IVR card payment – 12%
Self service card payment – 30%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Efficiency vs Effectiveness Sample size – 194 Date: October 2016

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

Almost Half of Contact Centres Still Take Card Payments Over the Phone

Share...