30% of Contact Centres Have Never Considered Home Workers

A graph showing the answers to the question "On home workers which statement best describes your centre" with the answers of 30%-never considered it, may do in the future, 3%-In place but failing, 20%-in place and working well, 16%-currently in our plans but not yet implemeted, 31%-not suitable and won't be trialling or implementing it

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According to our poll, 30% of contact centres have never thought about allowing advisors to work from home, but would not rule out implementing such a system.

Whereas, 31% say that doing so would not be suitable to their practice and will not consider allowing employees to work from home.

Poll – On home workers, which statement best describes your centre? – answers

Not suitable and won’t be trialling or implementing it – 31%
Currently in our plans but not yet implemented – 16%
In place and working well – 20%
In place but failing – 3%
Never considered it; may do in future – 30%

Source: Call Centre Helper webinar: 7 Contact Centre Challenges Sample size – 101 Date: April 2013

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

30% of Contact Centres Have Never Considered Home Workers

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