Multichannel – 58% Blend some things, but Silo others

1858

During our webinar “7 Contact Centre Challenges” our audience were asked “Multichannel, do you:”

Poll answers
15% – Blend everything
58% – Blend some things, but silo others
25% – Silo everything
2% – Blend? Silo? It’s all voice, isn’t it?

Source: Call Centre Helper website webinar poll Sample size – 101 Date: April 2013

Here is a link to the webinar: 7 Contact Centre Challenges

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Multichannel – 58% Blend some things, but Silo others

Share...