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18th November 2015
According to our poll, 17% of contact centres report on an impressive 10+ metrics every month, with the most popular option selected being between 5-9, with 51% of the vote.
These figures demonstrate the focus contact centres now have on measuring performance, with just 4% reporting on either zero or one metric every month.
Poll – How many key metrics do you report on every month? – answers
0-1 – 4%
2-4 – 28%
5-9 – 51%
10-14 – 6%
15+ – 11%
Source: Call Centre Helper Webinar Poll – Webinar: Contact Centre Metrics Sample size – 254 Date:June 2015
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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