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12th September 2014
During our webinar “ALL NEW 30 Contact Centre Tips” our audience were asked “How do you use customer feedback?”
Poll answers
We use overall percentage scores 50%
We call back unhappy customers 53%
We read all comments 61%
We sample some comments 14%
We mainly ignore comments 2%
Source: Call Centre Helper website webinar poll Sample size – 198 Date: May 2014
Here is a link to the webinar: ALL NEW 30 Contact Centre Tips
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
" alt="What’s Next for Voice of the Customer (VoC)?">
" alt="What’s the Best Way to Reward Customers for Their Feedback?">
" alt="Using Customer Feedback to Improve Agent Performance">
" alt="Are You Falling Into These Customer Service Traps?">