Most customer feedback is actually read

577

During our webinar “ALL NEW 30 Contact Centre Tips” our audience were asked “How do you use customer feedback?”

Poll answers

We use overall percentage scores   50%
We call back unhappy customers   53%
We read all comments   61%
We sample some comments   14%
We mainly ignore comments   2%

Source: Call Centre Helper website webinar poll Sample size – 198 Date: May 2014

Here is a link to the webinar: ALL NEW 30 Contact Centre Tips

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Most customer feedback is actually read

Share...

See more:

Your Next Read