Forecast Accuracy is Generally Good (apart from surges in demand)

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Written by Jo Robinson

During our webinar “Forecasting Masterclass” our audience were asked “How accurate are your forecasts?”

Poll answers

Good – most of the time    29%
Good – apart from surges in demand    59%
Poor    12%
Awful   0%

Source: Call Centre Helper website webinar poll Sample size – 182 Date: May 2014

Here is a link to the webinar: Forecasting Masterclass

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Forecast Accuracy is Generally Good (apart from surges in demand)

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