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18th March 2014
According to our poll, just 19% of contact centre professionals believe that a video channel would prove popular with a large portion of their customer base.
Poll – “Do you Think that Video will Take Off in the Contact Centre?” – answers
Yes – 19%
Possibly – 34%
No – 34%
Don’t know – 12%
Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
" alt="The Secrets to Effective Customer Self-Help Videos">
" alt="15 Ideas We Heard at Costa Coffee’s Contact Centre">
" alt="Why Is Video Chat Being Underutilized?">
" alt="Why Are Leaders Failing to Engage Their Teams?">