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18th February 2015
According to our poll, 7% of contact centres close the loop on customer feedback in less than one hour, with a further 30% doing so within five days.
Poll – “Do you ever close the loop in customer feedback surveys?” – answers
Not Sure – 17%
No – 18%
We often do – 28%
Yes – within 5 days – 30%
Yes – always within 1 hour – 7%
Source: Call Centre Helper webinar: Delivering a Consistent Multi-Channel Customer Experience Sample size – 180 Date: November 2014
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
" alt="What’s Next for Voice of the Customer (VoC)?">
" alt="What’s the Best Way to Reward Customers for Their Feedback?">
" alt="Using Customer Feedback to Improve Agent Performance">
" alt="Are You Falling Into These Customer Service Traps?">