7% of Contact Centres Close the Customer Feedback Loop Within One Hour

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According to our poll, 7% of contact centres close the loop on customer feedback in less than one hour, with a further 30% doing so within five days.

Poll – “Do you ever close the loop in customer feedback surveys?” – answers

Not Sure – 17%
No – 18%
We often do – 28%
Yes – within 5 days – 30%
Yes – always within 1 hour – 7%

Source: Call Centre Helper webinar: Delivering a Consistent Multi-Channel Customer Experience Sample size – 180 Date: November 2014

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

7% of Contact Centres Close the Customer Feedback Loop Within One Hour

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