The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
3rd August 2020
Sandra Thompson, Founder of Exceed All Expectations, gives a presentation on training emotional intelligence in the contact centre to improve customer experience.
In her presentation, Sandra also discusses how best to show empathy, change the language of the contact centre and improve leadership.
To listen to the podcast directly from this web page, just hit the play button below:
The Contact Centre Podcast – Episode 27:
This podcast was made possible by our sponsor Odigo. To find out more about Odigo’s contact centre solutions, visit their website
To watch the full recording of the webinar that this podcast has been sourced from, click here.
Podcast Time Stamps
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
Connect with Robyn on LinkedIn
Read more by Robyn Coppell
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
