The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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9th January 2013
The Professional Planning Forum have arranged a number of training events throughout 2013.
THE DATE: 4th – 5th December 2013
THE LOCATION: Manchester
THE DETAILS: Are you in a specialist Management Information or Performance Analyst role – but had no previous training in information analysis? This course is for specialists looking to develop and implement new ideas and deepen their professional skills. The course requires good knowledge of EXCEL and some previous practical experience in the analyst role.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
