Opus Research – The Evolution of Authentication virtual roundtable series

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Date July 22, 2020 1:00 PM Eastern
Speaker: Dan Miller, Lead Analyst & Founder, Opus Research

Recent surges in activity have underscored the need for better, faster, and more reliable authentication. As the volume of interactions increase and more organizations incorporate remote agents, authentication cannot be a barrier to service. It must be done cohesively and collectively across and between voice, digital, and other channels.

Join this live virtual roundtable series—designed by, and specifically for authentication leaders—to explore evolving authentication options. Learn how these sophisticated, seamless, and secure processes are protecting clients while promoting more positive customer, agent, and brand experiences.

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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