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11th June 2014
THE DATE: 10th July
THE LOCATION: Online
THE DETAILS: In this webinar, Scott McKee, Projects Director at City Park Technologies, will showcase how speech analytics improves their QA process, reduces training time, enhances service and sales performance, and provides better service to clients. You won’t want to miss these key insights and wins from a company that has fully embraced speech analytics in their call centre.
THE ORGANISERS: CallMiner
THE WEBLINK: http://www2.callminer.com/l/644/2014-06-20/2w4t2r
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
