North West Contact Centre Awards – Winners Announced

The North West Contact Centre 2014 award winners have been announced.

The Contact Centre Awards is an annual event hosted by CallNorthWest, who play an important role in supporting the call and contact centre sector.

The awards ceremony recognised the achievements of individuals, teams and organisations within the Call Centre Sector – and was hosted by author, actor and comedian, Dominic Holland.

“I am immensely proud of all our finalists, they are a credit to the customer management sector,” said John Lonsdale at UCLan, who gave the opening address. “This evening was a fitting celebration; it was inspiring to see the enthusiasm and passion for customer service shown by our winners, a truly exceptional evening”.

Individual Awards

Agent of the Year

• Winner – Louise Sullivan, United Utilities

• Highly Commended – Philippa Squires

Team Leader of the Year

• Winner – Rebecca Pilkington, Paymentshield

• Highly Commended – Gemma Kirkham, British Gas

Support Person of the Year

• Winner – Emma Woodrow, New Charter Housing Trust Group

• Highly Commended – Lucy O’Shea, Paymentshield

Contact Centre Hero of the Year

• Winner – Phil Curwen, Lancashire Care NHS Foundation Trust

• Highly Commended – Barbara Heaney, Home Retail Group

Contact Centre Manager of the Year

• Winner – Stuart Staveley, Serco

Company Categories

Best Implementation of Technology

• Winner – New Charter Housing Trust Group

Best Training Programme

• Winner – Ageas Insurance Solutions

• Highly Commended – Barclaycard (LEO)
• Highly Commended – Places for People

Best Customer Experience Programme

• Winner – United Utilities

• Highly Commended – RSA Motability

Best Multi Channel Customer Service

• Winner – Matalan

Support Team of the Year

• Winner – Learning and Development, Paymentshield Learning and Development

• Highly Commended – Customer Service Operations Coaching Team, JDWilliams

Frontline Team of the Year

• Winner – Gold Medal Travel Group – Group Sales team, Gold Medal Travel Group

• Highly Commended – Escalations Team, United Utilities
• Highly Commended – Claims Team 4, RSA Motability

Contact Centre of the Year (under 100 seats)

• Winner – New Charter Housing Trust Group

• Highly Commended – Places for People

Contact Centre of the Year (over 100 seats)

• Winner – Peninsula Business Services Limited

• Highly Commended – Capita Customer Management