NICE wins star award

NICE has been named the winner of the Spring 2012 Technology Services Industry Association (TSIA) STAR Award for Professional Services Excellence in Enabling Customer Success. The award was announced at the Technology Services World (TSW) 2012 Best Practices conference in Santa Clara, California.

The TSIA STAR Award for Professional Services Excellence in Enabling Customer Success is meant to recognise professional services organisations for demonstrating an organisational commitment to and record of achievement in enabling customer success. Successful candidates should not only be able to demonstrate a strong culture and process, but also a clear benefit to the professional services organisation or to the company as a result of excellence in enabling customer success.

NICE was recognised for its Business Consulting Value Realization Score Card (VRSC). This innovative tool provides high-resolution assessments of realised customer value during project implementation by tracking the business consulting services progress. Furthermore, VRSC provides a quick method to accurately identify problems and opportunities during solution implementation. The tool also allows for customer-to-customer benchmarking. Since its implementation in 2008, customers have consistently reported that they were able to achieve better results thanks to the tool.

“We are honored to be a winner of this prestigious award,” said Elliot Danziger, General Manager NICE Global Services. “We’re proud of our proven track record in business consulting. With VRSC, NICE consultants are optimizing the implementation process by guiding customers and professional services personnel in a highly effective way.”

“The STAR Awards program is a long-standing honor in the technology services industry, recognizing organizations that set the standard for leadership and dedication to this important market space,” said J.B. Wood, president and CEO of TSIA. “NICE has clearly demonstrated its high-level commitment to delivering world-class results in the area of Professional Services Excellence in Enabling Customer Success, and it was an honor to recognize them at our TSW Best Practices event.”