NewVoiceMedia Wins Technology Award

NewVoiceMedia has announced that TMC, a global integrated media company, has named the NVM Platform as a 2018 Contact Centre Technology Award winner, presented by CUSTOMER magazine.

“We are delighted to have won the 2018 Contact Centre Technology Award from CUSTOMER Magazine for our NVM Platform,” says Dennis Fois, president of NewVoiceMedia.

“Our cloud contact centre and inside sales platform is helping companies transform their sales performance and deliver an exceptional customer experience. This recognition underscores our commitment to help organisations improve and compete on CX to grow their businesses.” 

NVM’s global cloud telephony platform is an intelligent, multi-tenant contact centre and inside sales solution that joins up all communications channels and plugs straight into an organisation’s CRM software for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NVM ensures complete flexibility, scalability and reliability.

“Congratulations to NewVoiceMedia for being awarded a 2018 CUSTOMER Magazine Contact Centre Technology Award,” commented Rich Tehrani, CEO, TMC.

“The NVM Platform was selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. We’re pleased to recognise its achievement.”

This 13th-annual Contact Centre Technology Award, presented by CUSTOMER Magazine, honours vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact centre and customer care industries.