New Features Boost Sales Performance

NewVoiceMedia has introduced new product features to its ContactWorld for Sales solution.

With the latest edition, time-consuming processes are automated, helping businesses stay ahead of the competition and increase productivity by 25%.

According to Harvard Business Review, sales reps that respond to leads within an hour are seven times more likely to have meaningful conversations with key decision makers than firms that try to contact prospects even an hour later.

Yet only 37% per cent of companies do so, with an average response time of 42 hours. With the latest version of ContactWorld, Salesforce reports can be turned into dial lists which automatically refresh to push the hottest leads to the top – helping businesses to respond quickly.

Research NewVoiceMedia released in March, showed that only 39% of prospects would answer a call from a withheld number, yet two-thirds (65%) would answer a call with a local code. The dialler can automatically change the CLID (Calling Line Identification) displayed based on what is known about the customer.

A voicemail feature has also been introduced which enables callers to automatically leave a message and move on to the next prospect.

86% of prospects claim that just five minutes of preparation prior to sales calls boosts success, yet more than half of calls are poorly researched. With the latest features, reps will have more time to research leads.

“We pride ourselves on the hard work and innovation it has taken to create our market-leading technology which is delivered as a true cloud service over the Internet,” said Bethany Ayers, SVP Strategy at NewVoiceMedia. “Cloud computing and agile development methods are at the very core of our business ethos and these major enhancements to ContactWorld for Sales reflect our relentless dedication to making our cloud capabilities best-in-class and enabling our customers to drive a more effective sales team.”

For more information about NewVoiceMedia, visit their website.