Netcall’s solutions now deployed in half of London councils

Netcall has signed a contract to supply an intelligent call-handling solution to Elevate East London, which provides customer services on behalf of the London Borough of Barking and Dagenham.

Elevate will use the solution for the council’s main switchboard. Barking and Dagenham is one of the six London boroughs hosting the 2012 Olympic Games.

Following this agreement, the company is now engaged by half of London’s councils, with its solutions most commonly deployed to support the London City Charter commitment to delivering improved service levels to residents. Other recent London council wins include the Brent, Wandsworth and Croydon boroughs.

Mark Holmes, Netcall Sales Director, commented, “Our products deliver considerable efficiency gains and cost savings to the councils in which they are deployed, while increasing responsiveness to enquiries and improving customer service.  More councils are taking note of this compelling case of investing in ‘spend to save’ solutions with many of our public sector customers currently engaged in dialogues for additional solutions from our product suite.”