More Than 40% of Contact Centres Will Deploy AI Over the Next 12 Months

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According to our poll, some form of Artificial Intelligence (AI) will be deployed in 41% of contact centres within the next 12 months.

However, this figure will likely increase, as 35% of the participants in our poll revealed that their contact centre had not yet decided on whether to do so or not.

Poll – “Are you planning to deploy any form of AI in your Contact Centre over the next 12 months?” – answers

Yes – 41%
Yet to be decided – 35%
No – 24%

Source: Call Centre Helper Webinar: Artificial Intelligence in the Contact Centre Sample size – 147 Date: March 2017

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

More Than 40% of Contact Centres Will Deploy AI Over the Next 12 Months

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