LV= Selects Sabio for Customer Support

Sabio will support the UK insurer with its Avaya contact centre infrastructure.

LV= will take advantage of the Sabio Enhanced Support approach to maintain the performance of its Avaya Aura Communication Manager platform. This currently supports over 3,000 LV= agents, as well as the company’s Avaya Workforce Optimisation solutions.

Sabio will also deploy its advanced Monitoring-as-a-Service offering to provide proactive service management, and help support the insurer in the development of its customer engagement roadmap.

“With its proven track record as an Avaya Connect Platinum Partner and as an acknowledged customer contact innovator, Sabio seemed a logical choice for LV=. This was confirmed when we visited Sabio’s dedicated Support Centre, when it was immediately clear that they had the expertise, enthusiasm and insight we needed to support us in the realisation of our contact centre transformation plans,” said Peter Sinden, Sales and Service Director at LV=.

“Our Support operation is manned by the best Avaya contact centre and unified communications specialists in the industry, and we collectively hold some 200 Avaya technology accreditations – ensuring that we’re able to provide major organisations such as LV= with the highest levels of Avaya support,” said Adam Faulkner, Director at Sabio.

For more information about Sabio, visit their website, or watch their video.