Just 17% of Contact Centres Have an Aligned Customer Experience Adoption Process

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According to our poll, only 17% of contact centres have an aligned experience adoption process as a key element of their strategy.

Meanwhile, 29% of contact centres admitted that they are still learning to adapt, whilst 31% are currently standardising and solving processes.

Poll – “How mature is your customer experience adoption process?” – answers

Aligned, a key element of our strategy – 17%
Learning how to adapt – 29%
Standardising and solving processes – 31%
Rather not say / don’t know – 23%

Source: Call Centre Helper Webinar: 10 Ways to Improve Customer Experience Sample size – 186 Date: March 2017

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

Just 17% of Contact Centres Have an Aligned Customer Experience Adoption Process

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