Interface increases predictive dialler choice for CATI users

Sytel have integrated their predictive dialler with Confirmit Horizons CATI (Computer Assisted Telephone Interviewing) solution.

They have used the Open Dialler API in Confirmit Horizons to develop an interface with Confirmit.

The solution maximises interviewer productivity when deploying their surveys to contact centre agents within both global and smaller-scale customers. It also ensures regulatory compliance, as well as providing integrated voice recording and access to other applications such as live monitoring.

“We are delighted that Sytel has achieved such an advanced level of integration with the Confirmit CATI platform,” said Terry Lawlor, EVP, Product Management at Confirmit.

“Sytel’s integration ensures that our customers can now select one of the leading diallers on the market today to maximise interview productivity, whilst ensuring compliance with dialling rules and regulations. Sytel’s ability to support multiple CATI solutions simultaneously also makes it easy for clients to seamlessly manage the migration to the Confirmit CATI solution”.

Richard Compton, VP at Sytel with responsibility for the Market Research sector, commented: “Maximising interviewer talk time whilst adhering to industry regulations is vital because it means more completed interviews per hour. A live trial of Confirmit at one of our major client sites produced excellent results and we received extremely positive feedback from callers, supervisors and senior management alike. This was very encouraging and confirmed that our decision to integrate with Confirmit was the right one.”