Integration Enables Video Addition

NICE Systems have integrated their Engage Platform with a video collaboration solution.

The NICE Engage Platform has been integrated with the VidyoWorks platform.

By implementing the integrated solutions, organisations are able to add a video channel to their customer engagement environment while still enjoying the benefit of NICE’s recording capabilities.

This enables them to enhance regulatory compliance and improve the quality of service provided to their customers. This type of solution is suited to financial institutions, as well as industries like healthcare, retail, e-commerce, and insurance.

• Deploy the new capability either on premise or in a SaaS model
• Keep their existing audio recording infrastructure when implementing the video channel
• Integrate video recording into the company’s existing workflows and business procedures

“This integration presents a great opportunity for Vidyo to introduce our video communications platform to NICE’s existing customers,” said Eran Westman, Chief Executive Officer at Vidyo. “The collaboration will provide financial organisations with the technology they need to seamlessly add video to their customer engagement strategy.”

“Organisations worldwide are seeking ways to enhance customer care in order to boost satisfaction and loyalty,” said Miki Migdal, President of the NICE Enterprise Product Group. “In today’s service environment, this means that organisations must be prepared to connect with their customers over all communication channels, including video.”

For more information about NICE, visit their website.