Infographic: Analytics Improves Customer Interactions

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This CallMiner infographic looks at how interaction analytics is helping contact centres improve their customer interactions.

In today’s competitive, customer-centric marketplace, leading-edge organisations are prioritising the customer experience in an effort to prevent customer churn and improve loyalty.

With the proliferation of digital channels and the corresponding increase in consumer expectations, however, contact centres are faced with the challenge of developing a unified view of the customer across channels.

This infographic looks at how contact centres across the US are seeing big results with interaction analytics.

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For more information about CallMiner, visit their website.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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