Ideal Signs Reseller Agreement to Offer Customer Engagement and Employee Collaboration Cloud Solution

Genesys, the global leader in omnichannel customer experience and contact centre solutions, and Ideal have officially now signed a reseller agreement.

The agreement now allows Ideal to market, sell and support PureCloud by Genesys, a unified, all-in-one customer engagement and employee collaboration cloud solution, to its customers across the UK.

“Partnering with Genesys enables us to both expand and enhance our customer engagement and unified communications portfolio,” said Mike Henson, managing director for Ideal.

“Now our clients have access to an easy-to-use, scalable and reliable cloud solution that will help them keep pace with their customers’ rapidly evolving service needs.”

John Bell, director of channel management, EMEA for Genesys, added: “With its deep understanding of the customer engagement and wider UC market, along with key vertical expertise in retail, government and other industries in the UK, Ideal adds significant value to the benefits of PureCloud by Genesys.”

PureCloud by Genesys was designed to make managing customer relationships simple with a single conversation thread by integrating key channels and systems. It gives organisations a cost-effective, innovation engine that can quickly scale up or down as needed. It’s ideal for organisations that don’t have the IT expertise or resources to maintain complex customer service technology.

PureCloud by Genesys includes features such as:

• Omnichannel routing
• Speech-enabled interactive voice response (IVR)
• Recording and quality management
• Outbound campaigns
• CRM integrations
• Graphical scripting
• The ability to plug into other apps
• UC and collaboration capabilities

For more information about PureCloud by Genesys, visit www.mypurecloud.com