The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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4th February 2020
The importance of improving the agent experience is often overlooked.
This toolkit will provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact centre.
Toolkit sponsored by: NICE InContact
Click here to download your copy of the toolkit.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
