How to Design & Deliver Mobile Customer Service

THE DATE: 1 August 2017

THE LOCATION: Blue Fin Venue, South Bank, London

THE DESCRIPTION: Most customers live mobile lifestyles. It is easy to appreciate that smartphone and tablet based user engagement is a completely different an experience from using a laptop or landline. Yet how many organisations have begun to transition their thinking around m-commerce and mobile marketing to their contact centres?

This masterclass tackles the unique challenges and opportunities of mobile customer service. We expect real time effectiveness. Video, voice and text become ‘click to’ services The ‘Swiss army knife’ level of functionality embedded in these devices reinvents how customer and brand can help each other in service resolution.

Customer service needs re-imagining for your mobile users.

Overview Agenda

• Latest research on UK consumer mobile behaviour
• Designing for the mobile user experience
• Next generation interfaces that work for mobile customer service
• Understanding omni-channel expectations in a mobile context
• Leveraging smartphone capability for unique service experiences
• Designing effective mobile service experiences

The Cost: £595 – Early bird pricing and group discounts are available. Money back guarantee. Please enquire if you prefer an on-site version.

THE ORGANISERS: Brainfood Consulting

THE WEBLINK: http://www.brainfoodextra.com/masterclasses-mentoring/design-deliver-mobile-customer-service