Hold Monthly or Quarterly Staff Surveys

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It’s generally acknowledged that happy staff = happy customers. How do you know if your staff are still engaged if you rely on an annual staff satisfaction survey?

It’s much better to do a regular (monthly or quarterly) survey of your staff to check if they are still engaged.
You should also try varying the questions that you ask.

Here are a few good ones:

Do you have a best friend at work?
Do your technology tools help or hinder your performance?
Do you have the correct information to do your job properly?

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Hold Monthly or Quarterly Staff Surveys

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