Fujitsu Implement New Contact Centre Solutions

RingCentral have announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions.

Fujitsu are implementing the technologies for enhanced mobility, workforce productivity, and customer engagement.

The agreement supports Fujitsu’s strategy of building a strong ecosystem of partners across its Digital Workplace portfolio, adding productivity tools to enhance Fujitsu’s unified communications as a service (UCaaS) offering. This helps organisations to transform workplaces and to improve employee engagement.

Fujitsu will offer RingCentral Office and RingCentral Contact Centre as part of Fujitsu Digital Workplace solutions.

The agreement between RingCentral and Fujitsu will cover Austria, Belgium, Denmark, France, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

“The cloud has changed the workplace and how people work forever. Employees want to be more autonomous, entrepreneurial, and free from the constraints of traditional working hours,” said Annette McInnes, head of employee experience at Fujitsu.

“To attract the best talent and unlock its creativity, businesses must create a compelling employee experience that enables and supports their expectations.”

“We’re committed to delivering industry-leading workplace solutions to our customers, and we’re proud to be associated with RingCentral.”

Marty Piombo, VP of strategic partnerships at RingCentral said: “The benefits of cloud communications to the enterprise are clear—from employee productivity to customer engagement.”

“We’re honoured to work with Fujitsu, a leader in Europe for digital workplace services, and support their strategy to deliver additional benefits to enterprises and their employees.”