The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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25th July 2012
As companies’ products and pricing get more alike, the importance of customer service as a competitive advantage increases exponentially. However, where is our proof?
In this white paper, Bright focus on how to prove the links, and also on the measures we need to put in place now, and adhere to over the years to come, to increase our contribution to business success.
Click here to view a copy of the white paper.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
