The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
4th March 2015
First Contact Resolution has become one of the most popular contact centre metrics. But there is still a lot of confusion around how it is measured and how it can be improved.
In this webinar, we look at a number of ways to improve First Contact Resolution and reduce repeat phone calls.
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
Read more by Megan Jones
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
