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Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience

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Written by Megan Jones

The number of contact centre channels has expanded dramatically across the past few years. And with it so has the complexity of delivering a customer experience.
In this webinar we look at practical steps that can be taken to deliver a consistent customer experience.

Topics Discussed

  • The latest trends in multi-channel contact
  • Phone, email, web chat, social media, video and traditional post
  • Joining conversations across channels
  • Consistent customer data
  • Consistent metrics on multi-channel
  • Use of technology
  • Top tips from the audience

Panellists

Maria McCann - Headshot
Maria McCann
JoHo Ventures

Mary-Ann Millar - Headshot
Mary-Ann Millar
NewVoiceMedia

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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