The number of contact centre channels has expanded dramatically across the past few years. And with it so has the complexity of delivering a customer experience.
In this webinar we look at practical steps that can be taken to deliver a consistent customer experience.
Topics Discussed
The latest trends in multi-channel contact
Phone, email, web chat, social media, video and traditional post
Joining conversations across channels
Consistent customer data
Consistent metrics on multi-channel
Use of technology
Top tips from the audience
Panellists
Maria McCann
JoHo Ventures
Mary-Ann Millar
NewVoiceMedia
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.