Five9 EMEA Summit

210

Written by Robyn Coppell

Agenda at a Glance – 6th May 2021

How did the Contact Centre Market evolve in the last 18 months. Martin Redhead, Analyst at MZA
Digital Transformation and Business Resilience. Panel Discussion, Moderator: Thomas John, Head of Channels EMEA, Five9
Reimagine your CX. Fireside Chat. Moderator: Darryl Addington, Director, Product Marketing, Five9
Making automation and AI practical in the Contact Centre. Jonathan Rosenberg, CTO and Head of AI, Five9
The Power of IVA. Callan Schebella, SVP and GM, Inference

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

Five9 EMEA Summit

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