Enghouse Interactive Heralds “The Age of the Digital Customer” at CX16 Customer Experience Event

Enghouse Interactive announced its CX16 Customer Experience event will take place on Wednesday 28 September at the Hilton Hotel, London Olympia. This year’s event, which celebrates “The Age of the Digital Customer” is set to draw practitioners and visionaries from multiple industry sectors to debate the latest trends impacting customer experience in today’s digital age.

The event features a series of keynotes, seminars and hands-on practitioner sessions, showcasing how forward-thinking organisations are harnessing a CX strategy that’s anchored around digital channels to deliver higher levels of satisfaction for customers and employees alike. These sessions are hosted by a stellar line-up, including industry analysts and business leaders, all experts on customer experience and how ongoing digital transformation is reshaping it today.

Key themes up for debate include cloud contact centres, mobility and self-service, leveraging Microsoft Skype and CRM within the contact centre, and “the Connected Enterprise”. Amongst the highlights of a packed agenda, Nicola Millard, Head of Customer Insight and Futures, BT, will speak on the topic of “Autonomous Customers & SuperAgents” and Martin Hill-Wilson, founder of Brainfood Consulting, will present on “The Customer Service Conundrum – How to balance digital and human support”.