The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd January 2020
By 2020, many companies will be competing on the basis of customer experience (CX) and the contact centre plays an ever-increasing role in this.
This eBook walks you through three trends to guide a successful CX strategy.
eBook written by: NewVoiceMedia
Click here to download your copy of the eBook.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
Read more by Rachael Trickey
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
