The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd March 2014
This eBook will help you evaluate seven potential areas of Contact Centre modernisation – based on best practices and industry recommendations. – to provide the best return on investment for your business while delivering great customer experiences.
White Paper: written by Genesys.
Click here to download the White Paper
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
