eBook: How to Understand the Impact of Contact Center Outages

A talkdesk whitepaper on the real cost of downtime

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Unexpected downtime is a potential problem for any contact centre, whether it’s a natural disaster, localised power outage, or system failure.

This eBook explores the real cost of downtime and its impact across the business, employee and customer experience.

eBook written by: Talkdesk

Click here to download your copy of the eBook.

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

eBook: How to Understand the Impact of Contact Center Outages

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