The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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26th August 2019
In this guide, we’ll discuss everything you need to know to perform call centre quality assurance and make your process more efficient and more profitable.
eBook written by: CallMiner
Click here to download your copy of the eBook.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
