Dialler improves service continuity

Hostcomm have introduced active standby dialler servers to improve service continuity.

These ‘slave’ diallers act as a back-up for primary dialler servers, ready to step in should servers go unexpectedly off-line.

With active standby dialler servers, customers could cut downtime in the event of dialler server issues.

A ‘slave’ dialler server receives copied semi-live database information from the master dialler server within one minute, and steps in while the master server is off-line.

This helps to stop technical issues from interrupting campaigns and calling, and ensures that call centres remain at their most productive.

Key features:

• At the foundation of the infrastructure, power supplies with diverse routing ensure careful power management and, in the event of failure, back-up power steps in for continued uptime.
• Multiple Tier 1 carrier connections are used, eliminating single points of failure, and including automated failover should a carrier connection be lost.
• Since the VoIP service and dialler activity takes place over broadband, agents can easily switch to an alternative broadband connection at home or in another office, or fall back on landlines and mobile phones in the event of failure.

In addition, the likelihood of such failures is significantly reduced with intelligent network design and load balancing to cope with the unique volume and profile of dialler traffic.

“Predictive dialler servers put a great deal of stress on server hardware and databases due to the high volume of calls and data generated,” said Chris Key, Director at Hostcomm. “Hostcomm ensures that servers are able to handle the pressures of dialler activity, but this new service now gives an instant option to reduce downtime to minutes.”

Visit the Hostcomm website to find out more.