Contact centre rings in their tenth anniversary

GoResponse celebrated their ten-year anniversary with a full day of celebrations.

This included decorating their office, having a fully catered curry lunch for all staff, accompanied by a visit from the ice cream man, and then throwing a party in the evening for staff, clients and suppliers. The evening featured a “bucking bronco” and some musical guest appearances, including Mark Kirby (Managing Director, GoResponse) performing a saxophone solo.

Starting out as a telephone answering service provider, GoResponse has worked closely with its clients to become an extension of their business development and customer service teams – leading to close working relationships. This has led to the company applying their customer service expertise to other channels of communication, meaning that clients can outsource their customer service completely.

“It seems absolutely incredible to me that ten years ago I started the business with just one temp and someone covering her lunch hour, and now we have over 130 staff handling inbound and outbound telephone, email, live chat and social media campaigns for hundreds of clients,” said Mark Kirby, Managing Director, GoResponse.