Condense Internal Memos to Make Them Easier to Understand

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Here is a good idea for helping your team better absorb the information sent out in important updates.

Instead of sending out lengthy emails containing every last detail regarding a new update, try condensing it into just a few key points.

This is a far better way to ensure your colleagues absorb the information.

If you still want them to have access to additional detail, you can include a “link to more information” for those who do want to read more into the subject.

You may have a fight on your hands with some people who think every one of their 1000 words is necessary, but once they see the wider benefit, it should all be fine.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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Condense Internal Memos to Make Them Easier to Understand

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